PRIVACY POLICY

Heavenly Sleep

Last Updated: 02/03/2026

Heavenly Sleep (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

We comply with:

• The UK General Data Protection Regulation (UK GDPR)
• The EU General Data Protection Regulation (EU GDPR)
• The Data Protection Act 2018

1. WHO WE ARE

Heavenly Sleep is the data controller responsible for your personal data collected through this website.

Contact Details:
Email: info@shopheavenlysleep.com
Registered Address: 50 Moira road, Aldergrove, Northern Ireland, BT29 4JL

2. WHAT PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

2.1 Information You Provide

• Full name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Finance application information (where applicable)
• Communications submitted via our website

2.2 Payment Information

Payments are processed securely through third-party payment providers. We do not store full card details on our servers.

2.3 Automatically Collected Information

• IP address
• Browser type and device information
• Website usage data
• Cookie and tracking information
• Referral source

3. HOW WE USE YOUR PERSONAL DATA

We process your data to:

• Fulfil and deliver orders
• Process payments
• Arrange finance applications
• Provide customer service
• Manage returns and refunds
• Prevent fraud and financial crime
• Improve our website and services
• Comply with legal and regulatory obligations
• Send marketing communications (where consent has been provided)

4. LAWFUL BASIS FOR PROCESSING

We rely on the following lawful bases under GDPR:

• Contractual necessity (to fulfil your order)
• Legal obligation (tax, accounting, FCA compliance)
• Legitimate interest (fraud prevention, business improvement)
• Consent (marketing communications)

5. FINANCE APPLICATIONS

Where you apply for finance:

• We share your information with the relevant finance provider
• The finance provider acts as a separate data controller
• They may conduct credit checks
• Their own privacy policy will apply

As an FCA authorised credit broker, we process and share finance data in accordance with FCA requirements.

6. DATA SHARING

We may share your data with:

• Delivery companies
• Payment processors
• Finance providers
• IT and hosting providers
• Marketing platforms (e.g. Meta, Google, TikTok)
• Professional advisers
• Regulatory authorities where legally required

We only share data necessary for service provision.

7. MARKETING & ADVERTISING

If you opt in, we may send promotional emails regarding products and offers. We may also use:

• Google Ads
• Meta (Facebook & Instagram)
• TikTok advertising

These platforms may use cookies and tracking technologies to show relevant advertisements. You may unsubscribe from marketing communications at any time.

8. COOKIES

We use cookies to:

• Improve website functionality
• Analyse traffic
• Measure advertising performance
• Provide personalised advertising

You may manage cookie preferences via your browser settings.

9. DATA SECURITY

We implement appropriate technical and organisational security measures to protect your data from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

However, no internet transmission is completely secure.

10. DATA RETENTION

We retain personal data only as long as necessary to:

• Fulfil contractual obligations
• Meet legal and regulatory requirements
• Satisfy FCA record-keeping requirements
• Comply with tax and accounting laws

Financial and transaction records may be retained for up to 6 years.

11. INTERNATIONAL TRANSFERS

Some third-party providers may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

12. YOUR RIGHTS

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (for marketing)

To exercise your rights, contact us at: info@shopheavenlysleep.com

13. CHILDREN

Our website is not intended for individuals under 18. We do not knowingly collect data from children.

14. COMPLAINTS

If you are dissatisfied with how we process your data, you may contact us directly. You also have the right to lodge a complaint with:

• UK: Information Commissioner’s Office (ICO)
• Republic of Ireland: Data Protection Commission (DPC)

15. CHANGES TO THIS POLICY

• We may update this Privacy Policy periodically. The latest version will always be available on our website.